Frequently Asked Questions

BOOKING & PROCESS

How do I start the process?

Browse our rentals, add favorites to your cart, and hit “Continue” We’ll ask for your contact info and event details, hit "Continue to payment". If you are ready to commit, enter your payment information and click "Pay now". If we still need to chat more, choose "Make a Wishlist" and we'll get back to you within 48 hours with a proposal. Unsure where to start? Use our contact form to send any questions our way.

When should I book and can I make changes?

As soon as you know what you love! A 40% retainer (downpayment) and signed contract are required to reserve items. This secures your items for your date and is applied to your balance.

Events being held within 3 weeks of booking require payment in full. Booking early also saves your delivery spot.

Making changes: You can add items or increase quantities up to 14 days before your event as inventory allows. We understand guest counts can shift! Just keep in mind that once you're within 90 days of your event, we can't reduce quantities since we've reserved that inventory specifically for you. For events booked more than 6 months in advance, you have one opportunity to adjust quantities down within the first 60 days after booking. The earlier you can give us updates, the more flexibility we have to help! 

Cancellations: The 40% retainer / reservation fee is non-refundable.

DELIVERY & LOGISTICS

Do you offer delivery and setup?

Absolutely! We’ll bring your rentals right to your door (or venue) and would love to setup your event. Just make sure to check the box during checkout and we will include pricing in your proposal. We are here to make partying easier.

How far do you deliver from Frederick?

We deliver within a 60-mile radius of Frederick, MD, including Hagerstown, Leesburg, Urbana, Rockville, Walkersville, and surrounding areas. Delivery fees are based on distance and order size. You can check out the rates right in your shopping cart.

Can I pick up my rentals instead of having them delivered?

For most items, yes! Some of our larger or more delicate pieces travel best with our team, so we'll let you know which ones need a little extra TLC. Pickup is available at our Frederick location.

Do you rent for multi-day events?

Yes! Just let us know when booking so we can note it in your contract.

For pickups: No problem keeping items for up to 4 days. For example, pick up Thursday and return Sunday or Monday.

For deliveries: We can deliver the day before your event and pick up the day after, based on our delivery schedule. In most cases, this is included in your delivery fee, though timing depends on our route for that week.

Need a different arrangement? Just ask! We're happy to work with you.

PRODUCT DETAILS

What chair styles do you rent in Frederick, MD?

We rent Chiavari chairs (sparkling gold champagne), Louis chairs (natural wood), bentwood chairs (black), padded garden folding chairs (white), and kid-sized chairs. All our chairs include cushions for guest comfort.

Do you help with table layout and chair selection?

Yes! We provide friendly guidance via text, phone, or email to help you choose the right chairs, linens, and setup for your guest count and space. Just text us at 301-276-4939 with your event details.

What's your minimum order?

We have no minimum order! Whether you need 10 chairs for an intimate dinner or 150 for a wedding reception, we're here to help.

How do I set up and play the games?

Each of our lawn games comes with simple, step-by-step setup and play instructions. You can view or download the full guide here.

RETURNS & POLICIES

What happens if something breaks or gets lost?

Don't worry, it happens! Our damage waiver covers normal wear like stains or small tears. It doesn’t cover neglect or major loss. Missing or broken items will be charged a replacement fee.

How should I return my rentals and do I need to clean them?

Gather everything in one central spot for pickup. Please stack all the chairs and wipe excess dirt. As for the linens, no need to wash. Just a quick shake off is plenty. We’ll handle the rest.

Ready to get started?

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